Nick Lygo-BakerJul 2, 20201 minCX2 Book Launching on Kindle!Customer Experience 2 - due out in July 2020
Nick Lygo-BakerApr 4, 20204 minDelivering through the COVID-19 Pandemic! There has been a unique collaboration across Pizza Hut, Domino’s and Papa Johns to work together during the Covid-19 Pandemic!
Nick Lygo-BakerMar 26, 20204 minNPS - Root of all Survey Evil?Net Promoter Score - the root of all that’s wrong with customer surveys? Well actually NO! We must remember that Net Promoter Score or NPS
Nick Lygo-BakerMar 19, 20203 minSuper AgentsWe now demand a new Super Agent; not only should they be trained with knowledge about the various channels the customer may have been trying