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    CX2 Book Launching on Kindle!
    Nick Lygo-Baker
    • Jul 2, 2020
    • 1 min

    CX2 Book Launching on Kindle!

    Customer Experience 2 - due out in July 2020
    13 views0 comments
    Delivering through the COVID-19 Pandemic!
    Nick Lygo-Baker
    • Apr 4, 2020
    • 4 min

    Delivering through the COVID-19 Pandemic!

    There has been a unique collaboration across Pizza Hut, Domino’s and Papa Johns to work together during the Covid-19 Pandemic!
    8 views0 comments
    NPS - Root of all Survey Evil?
    Nick Lygo-Baker
    • Mar 26, 2020
    • 4 min

    NPS - Root of all Survey Evil?

    Net Promoter Score - the root of all that’s wrong with customer surveys? Well actually NO! We must remember that Net Promoter Score or NPS
    9 views0 comments
    Super Agents
    Nick Lygo-Baker
    • Mar 19, 2020
    • 3 min

    Super Agents

    We now demand a new Super Agent; not only should they be trained with knowledge about the various channels the customer may have been trying
    3 views0 comments
     
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