Customer Experience 2 - due out in July 2020

There has been a unique collaboration across Pizza Hut, Domino’s and Papa Johns to work together during the Covid-19 Pandemic!

Net Promoter Score - the root of all that’s wrong with customer surveys? Well actually NO! We must remember that Net Promoter Score or NPS

We now demand a new Super Agent; not only should they be trained with knowledge about the various channels the customer may have been trying