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    CX2 Book Launching on Kindle!
    Nick Lygo-Baker
    • Jul 2, 2020
    • 1 min

    CX2 Book Launching on Kindle!

    Customer Experience 2 - due out in July 2020
    13 views0 comments
    NPS - Root of all Survey Evil?
    Nick Lygo-Baker
    • Mar 26, 2020
    • 4 min

    NPS - Root of all Survey Evil?

    Net Promoter Score - the root of all that’s wrong with customer surveys? Well actually NO! We must remember that Net Promoter Score or NPS
    9 views0 comments
     
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