Nick Lygo-BakerJul 2, 20201 minCX2 Book Launching on Kindle!Customer Experience 2 - due out in July 2020
Nick Lygo-BakerMar 26, 20204 minNPS - Root of all Survey Evil?Net Promoter Score - the root of all that’s wrong with customer surveys? Well actually NO! We must remember that Net Promoter Score or NPS